Shipping policy

Every order ships tracked from warehouses in the European Union. Here is how shipping works at PiptiTech, from checkout to your door.

Processing time

All orders are processed within 1-3 business days (excluding weekends and public holidays). As soon as your order has shipped, you will receive a confirmation email.

Shipping costs and delivery times

Shipping costs are calculated and displayed at checkout. Estimated delivery time for Germany and the EU is 3-7 business days after dispatch.

We ship from warehouses located in the European Union, so orders within the EU are not subject to additional customs fees. Occasional delays can occur, for example due to carriers, peak periods or public holidays.

Order tracking

After dispatch you will receive a confirmation email with a tracking number. Tracking information becomes active within 24-48 hours. You can also follow your package anytime on our Order Tracking page.

Damaged or lost shipments

Please inspect your order on arrival. If your package arrives damaged, or does not arrive at all, email support@piptitech.com with your order number and, if possible, a few photos. We will work with the carrier to resolve the issue - you will receive a replacement or a refund in line with your statutory rights.

Incorrect shipping information

You are responsible for entering complete and correct shipping information at checkout. If you notice a mistake in your address after ordering, contact us as soon as possible at support@piptitech.com and we will do our best to correct it before dispatch. PiptiTech cannot be held responsible for orders delivered to an incorrect address due to inaccurate address details provided by the customer.

Questions?

If you have any questions about shipping, you can reach us anytime at support@piptitech.com.