Widerrufsrecht
We want you to love your gear. If something is not right, here is exactly how returns work at PiptiTech.
14-day right of withdrawal
As a consumer in the European Union you have the statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. On top of that, we accept return requests for up to 30 days after delivery.
How to start a return
Email us at support@piptitech.com with your order number before sending anything back. Our products ship from different EU warehouses, so the correct return address depends on your order. Once your return is registered, you will receive detailed return instructions including the exact return address.
Important: Items returned without a prior return request cannot be accepted or refunded, because they may be sent to the wrong location.
Conditions for returns
- Items must be unused, undamaged and in their original packaging.
- If the original packaging is damaged or missing, a deduction of up to 20% of the purchase price may apply.
- Products sealed for hygiene reasons (for example in-ear headsets) can only be returned if the seal is intact.
Return shipping costs
The cost of returning an item is the responsibility of the customer, unless the item is defective or you received the wrong product. In that case we cover the return shipping.
Damaged or defective items
Please inspect your order on arrival. If an item is defective, damaged in transit or simply the wrong product, email support@piptitech.com with your order number and a few photos. We will arrange a replacement or a full refund, including shipping, as quickly as possible.
Refunds
Once your return arrives and has been inspected, we will notify you and issue the refund to your original payment method within 14 days. Please note that it can take a few additional days for your bank or payment provider to post the refund.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order for the item you want.
Questions?
Email us anytime at support@piptitech.com - we reply within 24 hours on business days, in English or German.